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Vicon Job Posting - Customer Support Engineer

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  • Vicon Job Posting - Customer Support Engineer

    VICON MOTION SYSTEMS LTD, OXFORD
    CUSTOMER SUPPORT ENGINEER
    OMG Plc is a leading technology company working in motion capture, camera tracking and a variety of video analysis applications. The OMG subsidiary companies Vicon and 2d3 sell products into a variety of markets including medical, visual effects, design, VR and sports science. In recent years Vicon and 2d3 products have been used in almost every major feature film and many games and TV commercials. The company has offices in Oxford, Denver and Los Angeles.

    We have an immediate opening for a Customer Support Engineer. You will be required to travel to customer sites around the UK, Europe, and other parts of the world including Asia and Australia to undertake on-site installations and user training of (Vicon Motion Systems hardware and software). You will also work alongside two experienced senior Support Engineers and have access to the Engineering and Development staff.

    PRIMARY REPONSIBILITIES
    • To set up and test systems on customer sites, often requiring integration with the site network or other peripheral devices
    • To train users in basic operational procedures
    • Provide support to existing customers via fax, email, phone
    Customers served by this position are primarily hospitals, universities and sports institutes, but will also extend to the film, broadcast and games industries.

    REQUIREMENTS AND QUALIFICATIONS

    • Scientific or technical education: preferably to degree level or equivalent
    • Background in basic engineering or science discipline
    • Practical experience of operating complex systems (Windows operating systems)
    • Good verbal and written communication skills, ie be fluent in written and spoken English
    • Be self-motivated to work alone as well as being a team player
    • Proven background working with customers and technology.
    • Background in Bio-mechanics, Bio-Engineering, or Motion Capture

    OTHER REQUIREMENTS

    • Job holder should be a citizen of the EU or have permanent residency status in the UK.
    • Have the ability to undertake extensive international travel

    In line with other OMG operating companies, Vicon offers private medical, permanent health, and death in service insurance, a non-contributory company pension scheme, and 25 days annual holiday.

    Vicon is an equal opportunities employer that strives to create a diverse workforce and an inclusive culture.

    Interested individuals please send a cover letter, resume/CV and salary requirements to:
    careers@vicon.com.
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