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Motion Analysis Corporation (MAC) develops and manufactures 3-D digital optical motion capture systems that measure and record movement non-invasively, with extreme accuracy, in real-time. Our motion capture cameras and software are made in the USA. Please visit our website for more company information: www.motionanalysis.com
We are currently seeking an enthusiastic Customer Support Engineer to work in at our headquarters in Santa Rosa, CA. The position will provide high quality service to both existing and potential clients.
POSITION: Customer Support Engineer
REPORTS TO: Vice President of Customer Support
SUMMARY: Requires flexible schedule and travel.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
COMPENSATION:
Base + commission DOE
BENEFITS:
Benefits include Medical (or reimbursement), Dental, Vision, Life, LTD, STD, AD&D, 401(k) plan and Section 125 Plan.
TO APPLY:
E-mail resume and cover letter to: hr@motionanalysis.com.
Please include "Customer Support Engineer" in the subject of your email so that we know which position you are applying for!
NO PHONE CALLS, PLEASE.
Tara Hoyt
Human Resources
Phil Hagerman
VP of Customer Support
We are currently seeking an enthusiastic Customer Support Engineer to work in at our headquarters in Santa Rosa, CA. The position will provide high quality service to both existing and potential clients.
POSITION: Customer Support Engineer
REPORTS TO: Vice President of Customer Support
SUMMARY: Requires flexible schedule and travel.
DUTIES AND RESPONSIBILITIES:
- Provide technical support to customers via phone, email and the web
- Perform installations, maintenance and training on motion capture hardware and software at customer sites in North, Central, and South America
- On-site support to identify, isolate and provide solutions to system problems
- Carry out equipment modifications as required
- Interface to client operations when resolving a problem to meet client/project expectations
- Familiar with standard concepts, practices, and procedures within the motion capture field
- Relies on limited supervision to accomplish goals
QUALIFICATIONS:
- Degree in Biomechanics or similar field preferred
- 2+ years working with motion capture products
- Flexible schedule, must be able to travel (estimate of 25%)
- Strong troubleshooting skills
- Ability to thrive with minimal supervision
- Motion Analysis product knowledge a plus
COMPENSATION:
Base + commission DOE
BENEFITS:
Benefits include Medical (or reimbursement), Dental, Vision, Life, LTD, STD, AD&D, 401(k) plan and Section 125 Plan.
TO APPLY:
E-mail resume and cover letter to: hr@motionanalysis.com.
Please include "Customer Support Engineer" in the subject of your email so that we know which position you are applying for!
NO PHONE CALLS, PLEASE.
Tara Hoyt
Human Resources
Phil Hagerman
VP of Customer Support