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Customer Support Representative - Scottsdale, AZ Headquarters

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  • Customer Support Representative - Scottsdale, AZ Headquarters

    We are hiring! Are you interested in working for a fast-growing company with an innovative team? The Customer Support Representative role is the primary interface for Tier 1 and Tier 2 customer support requests. In this position, you will deliver excellent customer service while providing account administration, diagnosing and solving technical issues, providing answers to general support questions, delivering user interface training, and facilitating vulnerability reviews.

    Noraxon USA Inc. is a leader in human movement metrics and biomechanics research solutions. Our patented data collection hardware and modular myoRESEARCH®3 analysis software combine to enable the study of human movement in its most natural environment.

    Visit www.noraxon.com for more information; interested candidates may send their resume to jobs@noraxon.com.

    Job Description:
    · Receive and process all inbound client requests, maintaining timely responses and documenting tickets appropriately
    · Provide exceptional customer support to Noraxon customers via live telephone, team viewer, and email communications
    · Create FAQ solutions via Powerpoint or video
    · Create installation and "how-to" content
    · Support international customers and distributors with technical questions
    · Gather and interpret customer requirements, draw appropriate conclusions, and suggest next steps to customers
    · Attend meetings and training as required

    Qualifications, Skills, and Requirements:
    · Excellent analytical and problem resolution skills
    · Excellent written and verbal communication
    · Excellent organizational and time management skills
    · Ability to set goals and meet deadlines
    · Excellent customer service and crisis management skills
    · Strong knowledge of company policies, procedures and process
    · Ability to work well with all levels of management
    · Bachelor's degree in Biomechanical/Biomedical Engineering preferred

    Compensation: Base salary, health benefits (medical, dental, and vision) and 401k.

    Interested candidates may send their resume to jobs@noraxon.com

  • #2
    Re: Customer Support Representative - Scottsdale, AZ Headquarters

    Thanks everybody! We had great responses to this position and have already hired our newest team member. We're proud to be a part of this community. Noraxon is on the move!

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