Medical Technology Service Engineer - Norwell, MA, USA

[Eric Jenkins]

Service Engineer - Research

This position is also available to be remote with travel as needed.

You want to change people’s lives? We at DIH do this every single day - with game-changing and innovative technologies that improve human movement therapy for millions of patients around the world.
Since 2007, DIH has combined leading brands, innovations and people needed to create the market leader in the advanced rehabilitation technology industry. The DIH Group includes Hocoma, Motek Medical, and DIH China. Together, we drive medical technology in the field of movement rehabilitation and VR-based rehabilitation, research and -therapy.
Join us and become part of a global network of leading brands to redefine rehabilitation therapy standards of today and tomorrow!
We are currently looking for an experienced Field Service Engineer to join our dedicated Service Team. To be successful in this role you must have experience and be excited about robotics and technology. We provide superior customer service and problem resolution.

IN THIS POSITION YOU WILL...

• be responsible for technical services in the assigned territory/region.
• conduct installation, provide maintenance, and repair services for assigned markets alone or together with the local sales partners’ technician(s).
• coordinate the service activities in these markets in cooperation with the Service Manager track and submit reporting forms timely (installation and service protocols, timesheets, meeting minutes, etc.).
• answer and document all service calls in customer database, diagnose customer problems and deliver a clear and concise action plan to resolve issues.
• prepare service quotations and maintain proper documentation.
• document, maintain and organize service history associated with all installed systems.
• order and dispatch spare parts to customers.
• ensure that inventory levels are properly maintained.
• ready systems for re-marketing / trials.
• complete in-house repairs (i.e. return & repair of components).

WE MATCH WITH PEOPLE WHO...

• have a positive and open mindset and easily manage changes.
• have a familiarity with motor driven robotics, electrical device systems and manual therapeutic equipment.
• have a strong customer orientation and clear communication style.
• have a distinctive quality awareness and are ready to achieve outstanding performances.
• are flexible and can thrive under pressure.

YOU HAVE…

• at least 2 years’ experience working with complex medical devices (hardware, software and electronics) preferred.
• training and/or education in electro technical and/or mechanical field.
• high customer focus; strive to solve customer problems in a fast an efficient manner.
• a conscientious, proactive, solution-oriented and self-driven personality.
• excellent communication skills with internal and external stakeholders/customers.
• a team-oriented personality committed to achieve common goals.
• excellent English language skills (spoken and written), additional foreign language skills are a plus.
• Proficiency in Microsoft Office.

Leading. Innovative. Reliable. Human. Integrity. Passionate.
That is what we stand for. What do you stand for?
Please include your compelling motivation letter that points out why you match with us, and your resume.
Leading. Innovative. Reliable. Human. Integrity. Passionate.
That is what we stand for. What do you stand for?
Please include your compelling motivation letter that points out why you match with us, and your resume and apply via the link below:
https://eisu.fa.em2.oraclecloud.com/...edium=jobshare

Any questions can be directed to Anna Marie Conneely at anna.conneely@dih.com

[Eric Jenkins]

Additional questions can also be addressed to Jessica Fujan-Hansen at jessica.fujan@dih.com or Matt Burke at matthew.burke@dih.com