Customer Support Engineer for Motion Analysis Corp., Rohnert Park, CA, USA

[Emily Schaefer]

Motion Analysis Corporation, headquartered in Rohnert Park, CA, has an immediate opening for a Customer Support Engineer. This position will serve customers in all motion capture industries including, but not limited to, animation, gaming, broadcast, hospitals, and universities.

Key Duties and Responsibilities

• Research, identify and troubleshoot technical issues to provide solutions to customer problems
• Provide technical support to customers via phone, web and email
• Plan and perform installations, maintenance and training on motion capture hardware and software at customer sites in North and South America
• Interface to client operations when resolving a problem to meet client/project expectations
• Collaborate with design team to evaluate and test new products and provide feedback on features and issues.
• QC customer orders prior to shipment
• Manage multiple issues simultaneously
• Write technical documentation for internal and external use
• Serve as customer facing product expert familiar with standard concepts, practices, and procedures within the motion capture field

Skills and Qualifications

• BS Degree in Animation, Biomechanics, Engineering or similar
• 3-5 years of experience working with motion capture products
• MS Degree is a plus
• Strong troubleshooting skills
• Strong written and verbal communication skills
• Ability to thrive with minimal supervision
• Motion Analysis product knowledge a plus
• Experience with Maya, Motion Builder, Unreal Engine, and/or Unity a plus
• Experience with Matlab, LabView, Visual3D, and/or SIMM a plus
• Flexible schedule and up to 30% travel

To apply, please send your cover letter and resume to careers@motionanalysis.com with subject line “Customer Support Engineer”

Emily Schaefer
Director of Customer Support
Motion Analysis Corporation