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Customer Support Engineer for Motion Analysis Corp., Rohnert Park, CA, USA

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  • Customer Support Engineer for Motion Analysis Corp., Rohnert Park, CA, USA

    Motion Analysis Corporation, headquartered in Rohnert Park, CA, has an immediate opening for a Customer Support Engineer. This position will serve customers in all motion capture industries including, but not limited to, animation, gaming, broadcast, hospitals, and universities.

    Key Duties and Responsibilities
    • Research, identify and troubleshoot technical issues to provide solutions to customer problems
    • Provide technical support to customers via phone, web and email
    • Plan and perform installations, maintenance and training on motion capture hardware and software at customer sites in North and South America
    • Interface to client operations when resolving a problem to meet client/project expectations
    • Collaborate with design team to evaluate and test new products and provide feedback on features and issues.
    • QC customer orders prior to shipment
    • Manage multiple issues simultaneously
    • Write technical documentation for internal and external use
    • Serve as customer facing product expert familiar with standard concepts, practices, and procedures within the motion capture field

    Skills and Qualifications
    • BS Degree in Animation, Biomechanics, Engineering or similar
    • 3-5 years of experience working with motion capture products
    • MS Degree is a plus
    • Strong troubleshooting skills
    • Strong written and verbal communication skills
    • Ability to thrive with minimal supervision
    • Motion Analysis product knowledge a plus
    • Experience with Maya, Motion Builder, Unreal Engine, and/or Unity a plus
    • Experience with Matlab, LabView, Visual3D, and/or SIMM a plus
    • Flexible schedule and up to 30% travel


    To apply, please send your cover letter and resume to careers@motionanalysis.com with subject line “Customer Support Engineer”

    Emily Schaefer
    Director of Customer Support
    Motion Analysis Corporation
    Last edited by Emily Schaefer; August 10th, 2021, 12:33 PM.
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