Motion Analysis Corporation, headquartered in Rohnert Park, CA, has an immediate opening for a Customer Support Engineer. This position will serve customers in all motion capture industries including, but not limited to, animation, gaming, broadcast, hospitals, and universities.

Key Duties and Responsibilities
  • Research, identify and troubleshoot technical issues to provide solutions to customer problems
  • Provide technical support to customers via phone, web and email
  • Plan and perform installations, maintenance and training on motion capture hardware and software at customer sites in North and South America
  • Interface to client operations when resolving a problem to meet client/project expectations
  • Collaborate with design team to evaluate and test new products and provide feedback on features and issues.
  • QC customer orders prior to shipment
  • Manage multiple issues simultaneously
  • Write technical documentation for internal and external use
  • Serve as customer facing product expert familiar with standard concepts, practices, and procedures within the motion capture field

Skills and Qualifications
  • BS Degree in Animation, Biomechanics, Engineering or similar
  • 3-5 years of experience working with motion capture products
  • MS Degree is a plus
  • Strong troubleshooting skills
  • Strong written and verbal communication skills
  • Ability to thrive with minimal supervision
  • Motion Analysis product knowledge a plus
  • Experience with Maya, Motion Builder, Unreal Engine, and/or Unity a plus
  • Experience with Matlab, LabView, Visual3D, and/or SIMM a plus
  • Flexible schedule and up to 30% travel

To apply, please send your cover letter and resume to with subject line “Customer Support Engineer”

Emily Schaefer
Director of Customer Support
Motion Analysis Corporation