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Customer Support Engineer for Motion Analysis Corp., Rohnert Park, CA, USA

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  • Customer Support Engineer for Motion Analysis Corp., Rohnert Park, CA, USA

    Motion Analysis Corporation, headquartered in Rohnert Park, CA, has an immediate opening for a Customer Support Engineer. This position will serve customers in all motion capture industries including, but not limited to, animation, gaming, broadcast, hospitals, and universities.

    Key Duties and Responsibilities
    • Research, identify and troubleshoot technical issues to provide solutions to customer problems
    • Provide technical support to customers via phone, web and email
    • Plan and perform installations, maintenance and training on motion capture hardware and software at customer sites in North and South America
    • Interface to client operations when resolving a problem to meet client/project expectations
    • Collaborate with design team to evaluate and test new products and provide feedback on features and issues.
    • QC customer orders prior to shipment
    • Manage multiple issues simultaneously
    • Write technical documentation for internal and external use
    • Serve as customer facing product expert familiar with standard concepts, practices, and procedures within the motion capture field

    Skills and Qualifications
    • BS Degree in Animation, Biomechanics, Engineering or similar
    • 3-5 years of experience working with motion capture products
    • MS Degree is a plus
    • Strong troubleshooting skills
    • Strong written and verbal communication skills
    • Ability to thrive with minimal supervision
    • Motion Analysis product knowledge a plus
    • Experience with Maya, Motion Builder, Unreal Engine, and/or Unity a plus
    • Experience with Matlab, LabView, Visual3D, and/or SIMM a plus
    • Flexible schedule and up to 30% travel

    To apply, please send your cover letter and resume to with subject line “Customer Support Engineer”

    Emily Schaefer
    Director of Customer Support
    Motion Analysis Corporation
    Last edited by Emily Schaefer; August 10th, 2021, 12:33 PM.