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Assistant Manager Athlete Servicing, adidas, Herzogenaurach, Germany

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  • Assistant Manager Athlete Servicing, adidas, Herzogenaurach, Germany


    Purpose & Overall Relevance for the Organization:
    • Assist Senior Manager Athlete Servicing in the area of sports categories serviced by Athlete Servicing team
    • Helps to build and maintain an authentic relationship to adidas athletes in order to gather honest and relevant product feedback from athletes and their professional and medical environment
    • Supports customized product creation work stream in factories in Germany and Far East to create custom made footwear and apparel for contracted athletes according to their individual needs
    • Helps to ensure the latest product on field according to roll-out plans to push category sales
    • Pro-Athlete testing: Ensure that professional athletes’ product testing and validated feedback is an implemented part of the adidas inline product creation process in order to constantly improve adidas products

    Key Responsibilities:

    • Proactively contribute to establish a cross category learning within the Athlete Servicing team
    • Assists to plan and manage athlete visits/ brand induction activities at the HQ in close cooperation with Sports Marketing and other functions involved.
    • Travel to meet athletes, Equipment Managers, Trainers, and Team Doctors periodically. Open communication with all involved adidas entities is required.
    • Experiencing and develop the ability to steer dialogue to develop smart solutions. Discuss any product related issues the athlete/coaches/medical staff may be
    • Support adidas athletes prior to major sports events (i.e., Olympic Games, World Championships) and ensure they have the best possible product to perform.
    • Collaborate closely with Sports Marketing to conceptualize and install a support function during major sports events for the respective category (i.e., Athlete Servicing Event unit, Quick reaction setup factory, training camp and grass roots visits)
    • Helps to establish relationship to adidas athletes and their environment (management, medical staff, coaches, physiotherapists)
    • Develop ability to specify the needs and requirements of the athlete for product customization (performance, fit & comfort, accessorizing and rehabilitation) for m2m factory / Sample Shops.
    • Supports to educate athletes on adidas products to improve their quality of feedback and create an understanding for adidas technologies
    • Gain general product feedback on competitor activities
    • Supports the Integration of Athlete Servicing into Inline Creation Process for the area of responsibility (Briefing Input, Planning, Design Review, Milestone products, Testing, Athlete Servicing customizations, launch support)
    • Help to manage and plan upcoming seasons and new product rollouts with all involved entities (Sports Marketing, BU, Factories)
    • Work with footwear and apparel to develop and test all respective inline products with elite athletes in close cooperation with inline testing and the BU
    • Document and evaluate gained knowledge, act as a resource to provide validated feedback on our products during the relevant sample stages.
    • Assist production process SLD, the Sample Shops and Far East providing information required for planning and forecasting
    • Help to plan and manage the operational business including the maintenance of athletes’ data and feedback

    Key Relationships:
    • Work with all category symbols and contracted athletes
    • Collaborate and communicate with external parties (contracted athletes, athlete management, coaches, medical staff) to positively influence the perception of adidas products in the respective category
    • Sports Marketing / BU / made2measure production (e.g. SLD, Asia, SEF) and apparel sample shop / Development / Testing / Innovation / LPM (License Product Manager)

    Knowledge, Skills and Abilities:

    • Product creation knowledge (e.g., Materials, Components, Modifications, Technologies, Assembly)
    • Passion for sports in general and in depth knowledge of the responsible categories
    • Sport specific knowledge in athletic training
    • Knowledge in anatomy and biomechanics (e.g., functional assessment and profiling; sport-specific movements, wear pattern and injuries; treatment specification)
    • Excellent communication skill required
    • Experience in project management
    • Strong problem-solving skills
    • IT
    • Outlook, Word, PowerPoint – advanced
    • Microsoft Excel – advanced
    • Language: English – excellent
    • Manage Business (Project & Processes)
    • Provide a framework for Performance
    • Result orientation
    • Influencing others
    • Relationship management
    • Ability to work individually, with a high degree of flexibility

    Requisite Education and Experience / Minimum Qualifications:

    • Min 0-2 years of relevant job experience
    • College degree or equivalent: Sports Medicine, Orthopedic/Biomedical Engineering, Physiotherapy, Sports Science, Biomechanics, Sports Engineering, Data Analytics in Sport, or similar studies.
    • Equivalent apprenticeship (e.g., orthopedic shoemaker, orthopedic shoe technician)



    Stefan Hoerzer, PhD
    Director Athlete Services Football