www.bertec.com

Job Title

Biomechanical Engineer - Support Services
Job Description

The Biomechanical Engineer - Support Services is one of the few people of the company with which a customer may interact. As a representative of the company, the role requires a cool head when working with customers that can be highly demanding and with solutions that are technically challenging. The Biomechanical Engineer - Support Services is responsible for the continued success of our customers through ensuring quality of product support and customer training on Bertec equipment that is relevant for that specific customer’s needs. The role must be able to troubleshoot and diagnose system abnormalities remotely and in various professional customer environments including academic labs, medical clinics, and athletic training facilities. The role will provide reasonable fixes to understood issues while also coordinating the resolution of more complex product issues with engineering and product teams.

As a champion of the customer within Bertec, the Biomechanical Engineer - Support Services is expected to understand the use of biomechanical equipment and to disseminate any new developments throughout the company.
Company Summary

Bertec is an internationally recognized designer, manufacturer, and marketer of research-grade biomechanics equipment and software. Used by athletic trainers, physical therapists, and other professionals working to understand the movement of the human body, Bertec’s tools help athletes and patients to meet their performance and rehabilitation goals.

Institutions as varied as Nike, the US Olympic Swimming Team, Toyota Robotics, the NIH, Cleveland Clinic, Mayo Clinic, Harvard University, and hundreds of others around the world rely on Bertec, a 40-person technology firm based in Columbus, Ohio. Founded in 1987, Bertec continues to tackle some of the most ambitious engineering projects in multiple engineering disciplines including biomechanics, mechatronics, immersive virtual reality, eye tracking, and computer vision to bring industry leading solutions to practitioners, researchers, and clinicians.
Department

Support Services
Reports To

Support Services Manager
Successful applicants will have these skills

  • Ability to understand and explain complex systems
  • Ability to develop processes and standards to help improve Support Services department based on customer engagement
  • Excellent verbal and interpersonal skills
  • Commitment to representing Bertec professionally while interfacing with customers
  • Strong attention to detail and ability to work and solve problems under a deadline
  • Analysis of large data sets in time and frequency domains
  • Experience coding in Matlab
  • Experience with CAD software
  • Familiarity with Microsoft Office products

Principal Purpose of Job

To manage and perform support for all Bertec’s products working directly with customers and supporting internal Bertec teams, e.g. sales and marketing.
Work Environment

Work will mainly be performed at Bertec HQ, but will require occasional customer visits. This includes domestic and international academic and commercial sites. Travel may account for up to 20% of this job.

Essential Job Functions

  • Work with customers both remotely and on-site to diagnose equipment problems and provide support
  • Understand the needs of our customers and how equipment is being used in labs where work is performed
  • Track and log service and installation work

Qualifications

  • Four-year degree in Biomechanical Engineering or relevant field
  • Experience in a biomechanics focused lab is preferred

Pay & Benefits

  • Starting Salary based on skills and experience
  • 10 paid vacation days
  • 10 paid personal days
  • 401K with 3% match
  • Health & Dental with 50% premium covered
  • All the free snacks you can handle


To apply, send resume and professional references to:

‘Mark Burkhart <apply@bertec.com>’

Please put ‘Biomechanical Engineer - Support Services’ in the subject line of your email

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